User Policy
The following guidelines are designed to protect the interests of Web Delight,
Inc. and our Internet clients. Violation of these guidelines may result in
suspension or termination of Web Delight, Inc. services without refund.
General policy:
We ask that members respect the customs and conventions of the forums in which
they participate (mailing lists, newsgroups, IRC, etc.). Web Delight, Inc., WDI
can not possibly monitor or referee all behavior, mailings, postings, etc. that
take place on our systems - nor would we want to. We will intervene when it is
required to ensure the continued operation and quality of the service.
Personal Dial-Up Accounts:
The Personal Dial-Up account is designed for the casual user and is not an
"unlimited usage" account. Web Delight, Inc. has Dedicated Accounts to
accommodate the needs of those people who need "unlimited usage" for various
reasons. The Personal Dial-Up account made available to all Web Delight, Inc.
Members is intended for appropriate low volume, non-commercial use. To keep
prices as low as possible, Web Delight, Inc. tries to share its modems at a rate
of one modem for 6 to 8 users. This is not possible if Members remain connected
for an excessive amount of time.
One example of an inappropriate use of a Personal Dial-Up account is "parking"
on line. Parking is leaving the computer connected to the Internet while no
active work is being done. This is unfair to other users as it unnecessarily
ties up modems. Please be friendly and considerate of other users by "logging
off" when you are not actively using your computer. This gives other Web
Delight, Inc. Members access to the Internet without busy signals and helps keep
the monthly price low. The busiest times for Internet usage are Monday-Thursday
from 8 P.M. to 11:30 P.M. Please take extra care to ensure you are not staying
connected unnecessarily during these peak hours and know that others are doing
the same.
At present, we allow a very generous 240 hours per month of usage for every
Dial-Up account. This 240 hours, which averages approximately eight hours per
day 30 days per month, should be more than enough time for the average Internet
user. Web Delight, Inc. Members with exceptionally heavy usage (over 240 hours
per month) will be asked to switch to a Dedicated PPP account or leave the
service.
Currently, accounts have a "one hour idle timer" that should automatically
disconnect the line if it is not being used actively. However, Members cannot be
assured that their line will always be disconnected when they are idle, as some
of the newer programs available sometimes keep the computers connected in order
to update news, stock prices, e-mail, etc. It is a Member's responsibility to
disconnect the telephone line when the session is finished and be sure that the
programs do not reconnect by themselves. Members are not allowed to circumvent
this restriction through electronic or mechanical means under any circumstances.
Any account that exceeds a total of 240 hours of connected time within one month
does not qualify as a Personal Dial-Up account and will be considered a
Dedicated connection. Likewise, any 128k-ISDN dial-up account that exceeds 340
hours (both channels combined) of connected time within one month does not
qualify as a Personal Dial-Up account and will be considered a Dedicated
connection as well. Abuse of these conditions and others not specifically
mentioned here can result in a Member having his account disabled until these
abuses are halted. Continued abuse or violations of the above conditions may
result in a Member's account being permanently disabled with no refund and all
previous agreements rendered null and void. Web Delight, Inc. reserves the right
to change any portion of its user guidelines including the number of hours of
connected time allowed at any time.
Web Delight, Inc. publicly posts its online requirements as to what is allowed,
whereas many competitors do not show how they handle the total amount of hours
allowed. Because our competitors have the same costs per month of line use as we
do, their policy for "unlimited usage" by recreational accounts is
ever-changing.
Appropriate language:
Rude and vulgar language is usually not appropriate for civilized discourse. Web
Delight, Inc., WDI recommends that you not use this language anywhere on the
Internet.
Newsgroups:
Be thoughtful when selecting newsgroups for your postings. Make certain the
entire contents of your posting are completely relevant to the selected
newsgroups. When crossposting to multiple groups, think twice before posting to
more than two or three groups. Sleep on it before posting to more than five
groups, and don't even think of posting to more than 10 groups. Spamming is the
term used to describe bulk posting to hundreds or thousands of newsgroups and
will result in immediate suspension of your account. An excellent newsgroup to
view if you have any questions about postings is news.announce.newusers . Web
Delight, Inc. reserves the right to add or delete newsgroups at our discretion.
Inappropriate commercial use:
The Internet, like most places, has its own set of customs. Regarding commercial
activity, Internet users don't take kindly to unsolicited commercial e-mail or
advertising that is more hype than information. Many newsgroups have their own
individual guidelines regarding commercial postings. When in doubt, monitor a
newsgroup for several weeks, or ask a regular poster how the readership responds
to commercial postings. Responding to an explicit request for information is
usually OK, but consider sending mail directly to the requester instead. We can
help you develop an Internet access plan that meets your business requirements
and respects the customs and conventions of the Internet.
Copyright:
In a world where making 1,000 copies is just as easy as making one copy, it is
easy to forget about copyrights. When sharing information on the Internet,
respect the intellectual property rights of others. Do not post text from
publications verbatim without permission. Do not digitize and distribute
photographs from magazines, books or other sources. Do not make copyrighted
software available on the Internet. When quoting from copyrighted material, try
to include a reference so others can locate the complete work. Web Delight,
Inc., WDI reserves the right to take action if we become aware of copyright
infringement activities.
Chain letters and pyramid schemes:
Chain letters are annoying and pyramid schemes (chain letters with money) are
illegal. Do not promote these activities on Web Delight, Inc., WDI or the
Internet in general.
Hacking:
Web Delight, Inc., WDI forbids active searches for security problems in our
system or in other systems. If you suspect a problem with our services (or
others), we would appreciate a friendly e-mail message from your own account.
There is no need for you to break into our system to demonstrate the problem.
Fraudulent or abusive behavior:
Fraudulent behavior such as, but not limited to, the forging of newsgroup
postings or electronic mail is forbidden. Harassing or abusing others through
e-mail or news is also prohibited. If you are at the receiving end of this
behavior, please contact Web Delight, Inc., WDI immediately.
Censorship:
As a matter of policy Web Delight, Inc., WDI does not "censor" any of the
material available via the Internet. We believe that adult users are fully
capable of determining what materials they choose to access and that adequate
tools exist for parents themselves to selectively restrict their children's
access to such materials which they themselves deem to be unsuitable.
Billing:
All billing questions should be addressed to our corporate office via fax (972)
506-0232, via telephone at (972) 506-9755, or via e-mail at
billing@webdelight.net There is a $25.00 service charge on all returned checks.
Terms of all invoices are net 10. A late payment fee of $10.00 will be assessed
on all accounts that become past due. Credit cards will be charged on or before
the first of each month for the next month's service. Credit cards will not be
charged more than 7 days prior to the first of each month. Delinquent accounts
are subject to disconnection without notification. Service will be reconnected
upon receipt of past due amount, the $10.00 late fee, and payment of current
service. Prices are subject to change without prior notification.
Cancellations: All accounts must be canceled in writing (e-mail, fax, US Mail)
prior to the end of the billing cycle. There is a $10.00 fee to change a
user/log-in name. There is no fee for password changes. There will be no refunds
issued outside of the stated "Money-back Guarantee" time period.
Right of Refusal:
Not withstanding any other provision of these guidelines, Web Delight, Inc., WDI
reserves the right to decline service to any user for any reason, including, but
not limited to inappropriate postings and mailings, uploading and the inclusion
of objectionable material in complimentary personal WWW pages. If Web Delight,
Inc., WDI deems that the above guidelines are not being followed, for any
reason, we reserve the right to terminate the offending account IMMEDIATELY
without refund.